Contact Fair Go Casino Support | 24/7 Help 2026

We keep things simple with two channels. Live chat is our fastest route and is staffed 24/7, so it's the best choice for anything urgent, such as a deposit that hasn't appeared, a bonus code question or trouble logging in. Email suits more detailed matters, like sending documents, explaining a longer issue or following up on a withdrawal. Both are open every day of the year, including public holidays. We don't run a phone line, so please use one of these two options and you'll reach a real person on our team.

A few details help us solve things in one go rather than several back-and-forths. Please give us your account username and the email address registered to your account. Describe what happened in plain words, including the date and approximate time. If a payment is involved, add the transaction ID, the method you used and the amount. Screenshots are gold: an error message, a game screen or a cashier page tells us more than a paragraph can. Never send your password, full card number or security code. We will never ask for them.

Live chat is designed for quick replies, so you'll usually be connected to an agent without a long wait, any hour of the day. Email takes a little longer because these queries often need a closer look, but we aim to answer promptly and keep you updated if we need more information from you. Withdrawals are handled separately from general support and can take up to 2 business days to process. Having your account verified in advance is the single best way to avoid delays, so it's worth doing early.

To keep your account and funds safe, we confirm identity through a KYC check. That means uploading a photo ID and a recent utility bill. If you're unsure which documents are accepted, how to upload them or why a check is still pending, ask us on chat and we'll walk you through it. We can also help with updating account details, resetting access, and explaining how bonus codes like WELCOME are entered when you deposit. Verifying before your first withdrawal request keeps payouts smooth.

If you're puzzled by a deposit or cashout, reach out and we'll trace it with you. We can explain which methods are available, including cards, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet and a range of cryptocurrencies, along with the minimum amounts for each. We can also clarify withdrawal limits: AU$100 minimum, AU$2,500 per transfer, up to AU$7,500 weekly and AU$30,000 monthly. When writing in about a payment, include the transaction ID and method so we can find it fast.

We want to hear when we've fallen short. Start by telling our live chat or email team what went wrong and what outcome you'd like. If the first reply doesn't resolve it, ask for your case to be passed to a senior team member, and we'll review it again with fresh eyes, keeping a record of what was said. Please keep your messages and reference details handy. If you still feel the matter hasn't been handled properly, you're entitled to take it further. We'll tell you plainly how our process works and what your options are, and we won't make you feel awkward for asking.

Play should always be entertainment, never a way to make money or solve a problem. If it stops feeling fun, tell us. You can ask support to set daily or monthly deposit limits, take a cooling-off break, or self-exclude from your account, and we'll act on that request promptly and without judgement. If gambling is affecting your finances, relationships or wellbeing, free and confidential help is available in Australia through Gambling Help Online and the national helpline. You're 18 or over to play, and you can step away whenever you need to.