Fair Go Casino Privacy Policy 2026

When you sign up we ask for the personal and account details needed to open your account, such as your name, date of birth, address, contact details and login credentials. To verify you, we also collect a colour photo ID, such as a driver's licence or passport, and a utility bill dated within the last two months. If you deposit by card, we may ask for clear copies of both sides of the card. Beyond that, we record your deposits, withdrawals, gameplay activity, bonus usage, device and browser information, and any messages you send to our support team.

We use your data to run your account, process deposits and withdrawals, apply bonuses such as our welcome package, and answer your questions through live chat or email. Verification is a core purpose: we must confirm who you are, that you are of legal age, and that each player holds only one real-money account. We also use information to detect fraud, bonus abuse and prohibited play, to keep our games and systems working properly, and to meet our legal and anti-money-laundering obligations.

We process your information on several grounds. Most of it is necessary to deliver the service you signed up for, including managing your balance and paying out winnings. Identity checks and source-of-funds reviews are required by law and regulation. Fraud prevention, security monitoring and improving our platform rest on our legitimate interests, which we balance against your rights. Where we send you promotional messages, such as VIP offers by email, we rely on your consent, and you can withdraw it whenever you like.

We do not sell your personal information. We share it only where needed: with payment providers and banks to process transactions, with identity-verification and security partners, with our game software supplier where required to operate games, and with professional advisers. We may also disclose information to regulators, law enforcement or other authorities when the law requires it. If someone makes untrue or malicious public statements about us, our terms allow us to disclose their identity to other casinos, payment providers and relevant agencies.

We keep your data for as long as your account is open and for a further period afterwards so we can meet legal, tax, anti-money-laundering and dispute-handling duties. Verification documents and transaction records are generally retained for that regulatory period even if you close your account. Accounts left inactive for twelve months are treated as dormant under our terms, and we review the related data accordingly. When information is no longer needed, we delete it or anonymise it so it can no longer identify you.

Depending on where you live, you can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where we no longer have a lawful reason to keep it, object to certain uses, and ask us to restrict processing. You can also opt out of marketing at any time using the unsubscribe option in our messages or by contacting support. Some requests may be limited where we must retain records by law. We will respond as promptly as we reasonably can and may need to confirm your identity first.

We protect information with 128-bit SSL encryption on data in transit, restricted internal access and ongoing identity verification to guard against account takeover. Our game outcomes are subject to independent random-number auditing, which supports fair play. No online service can promise perfect security, so please help us by choosing a strong, unique password, never sharing your login, and contacting us straight away if you suspect unauthorised activity on your account.

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how the site performs and help prevent fraud. Some are essential for the site to function, while others help us improve the experience. You can manage non-essential cookies through your browser settings. For a full breakdown of the types we use and your choices, please read our separate cookie policy.

If you have a question about this policy or want to exercise any of your rights, reach out through our 24/7 live chat or by email and ask for our Data Protection contact. Your request will be passed to the team responsible for privacy matters. Please include enough detail for us to find your account and verify it is you. If you are unhappy with our response, you may also raise your concern with the relevant data-protection authority in your region.

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. The latest version will always be available on our site, and our Terms and Conditions note that updates can take effect immediately, so it is worth checking back occasionally. Gambling should stay enjoyable and within your means. If it stops feeling that way, our deposit limits, cooling-off periods and self-exclusion tools are there for you, and you can ask support to set them up.